LPN Patient Services Coordinator
About The Position
The Patient Services Coordinator – Clinical schedules home visits for field staff and assists with coordinating patient care. Working under the direction of the Clinical Manager, the coordinator ensures appropriate utilization of clinical resources to maximize care center capacity and productivity. The role supports timely patient assessments and ordered services, prepares and monitors clinician schedules, resolves or escalates scheduling concerns, and coordinates communication among patients, clinicians, referral sources, and office personnel. Depending on licensure and business needs, the coordinator may also assist with direct patient care in emergencies, patient referrals and intake, verbal orders, and supply coordination.
Requirements
- Current, active, unencumbered LPN/LVN or RN license in the state of assignment.
- Valid driver’s license, reliable transportation, and required automobile insurance.
- At least 1 year of administrative experience in a healthcare environment.
- At least 1 year of scheduling experience in a healthcare environment.
- Ability and willingness to travel as required by the business.
Nice To Haves
- At least 1 year of scheduling experience in a healthcare environment.
Responsibilities
- Ensure patient assessment visits, including all OASIS visits, are scheduled and performed on time.
- Prepare weekly clinician schedules and review schedules daily or as needed to identify capacity opportunities and ensure productivity standards are met.
- Schedule clinicians efficiently by geography, discipline, required skills, and available capacity.
- Ensure missed visits are rescheduled by the end of the current week or referred to the Clinical Manager for resolution.
- Work with field clinicians to ensure patient visits are scheduled and completed as ordered and within the care center.
- Manage scheduling-related calls from patients and field staff, referring clinical and performance issues to the Clinical Manager.
- Monitor hospitalized patients and communicate with the team to ensure necessary follow-up.
- Complete requested schedules, including all required orders and services such as lab draws, supervisory visits, add-on visits, and disciplines.
- Support the Clinical Manager and coordinate timely communication with patients, clinicians, referral sources, the business development team, and other office personnel.
- Run applicable reports and take appropriate action in response to workflow.
- Assist with internal or external patient transfers between care centers and/or Hospice services.
- If licensed and qualified to work as a field clinician, provide direct patient care when necessary in emergencies only.
- May maintain the supply closet, check expiration dates and packaging, and coordinate field requests for patient supplies.
- May handle referral and intake processes within the care center when the Intake Coordinator is absent.
- If licensed, obtain and document patient verbal orders as applicable.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
