Patient Services Coordinator-LPN, Home Health

CenterWell•Tallahassee, FL

10d•$48,900 - $66,200

About The Position

The Patient Services Coordinator-LPN is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity. The position also assists with day-to-day office and staff management. If clinically qualified, the coordinator may receive and assess lab reports, arrange distribution of results, initiate infection reports, perform patient visits, and participate in an on-call rotation. The role is scheduled for 40 hours per week.

Requirements

Be a Licensed Professional Nurse or Licensed Vocational Nurse licensed in the state in which they practice.
Have at least 1 year of home health experience.
Possess a valid state driver’s license and automobile liability insurance.
Be currently licensed in the state of employment, if applicable.
Have excellent communication skills and the ability to interact well with a diverse group of individuals.
Have strong organizational skills and the ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review or QI experience is preferred.
Coding certification is preferred.

Responsibilities

Manage patient schedules and promptly reassign visits when agents call in sick; update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload to the worker console.
Provide backup during lunch and busy periods, take calls from field staff, and assist with weekly case conferences; refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and send the electronic log to office, field, and sales staff.
Complete requested schedules appearing on the action screen, including ensuring skilled nurse or injection visits are scheduled unless an aide supervisory visit is scheduled in conjunction with the injection visit.
Schedule discharge visits/OASIS collection or recertification visits following case conference when requested.
Schedule TIF OASIS collection visits and delete remaining schedule.
Reschedule declined or missed visits when appropriate and process reassigned and rescheduled visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly Agent Schedules, review them initially for productivity and geographic issues, and forward them to the Branch Director for approval before distribution to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal patient transfers between branch offices.
If clinical, receive lab reports, assess them for normality, fax copies to the doctor, make copies for the Case Manager, and route reports to Medical Records.
Initiate Employee or Patient Infection Reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.