Home Health Patient Services Coordinator

CenterWell•Gaffney, SC

About The Position

The Patient Services Coordinator is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity of care. The role also assists with day-to-day office and staff management. It manages patient and agent schedules, responds to schedule changes and visit requests, prepares and reviews weekly agent schedules, and maintains scheduling and hospitalization records. The coordinator may also assist with clinical tasks, including reviewing lab reports, performing patient visits, or participating in an on-call rotation when applicable.

Requirements

Excellent communication skills.
Ability to interact well with a diverse group of individuals.
Strong organizational skills.
Ability to manage and prioritize multiple assignments.
At least 1 year of home health experience.

Nice To Haves

Prior packet review or QI experience.
Coding certification.

Responsibilities

Manage schedules for all patients and promptly reassign patients when agents call in sick.
Update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload in the worker console.
Provide backup coverage during lunch and other busy periods, receive calls from field staff, and assist with weekly case conferences.
Refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and distribute the electronic log to office, field, and sales staff.
Complete requested schedules appearing on the action screen.
Ensure staff are scheduled for skilled nurse or injection visits unless an aide supervisory visit is scheduled with the injection visit.
Schedule discharge visits, OASIS collection visits, or recertification visits following case conferences when requested.
Schedule TIF OASIS collection visits and delete remaining schedules.
Reschedule declined or missed visits when appropriate, and process reassigned and rescheduled visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, review them initially for productivity and geographic issues, and forward them to the Branch Director for approval before distribution to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal transfers of patients between branch offices.
If clinical, receive lab reports, assess them for normality, fax copies to the doctor, make copies for the Case Manager, and route reports to Medical Records.
Initiate employee or patient infection reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.