Home Health Patient Services Coordinator

CenterWell•Gaffney, SC

17h•$40,000 - $52,300

About The Position

The Patient Services Coordinator schedules patient visits and communicates with field staff, patients, physicians, and others to support care coordination and continuity. The role also assists with day-to-day office and staff management. It manages patient and agent schedules, handles schedule changes and visit requests, maintains coordination records, prepares and reviews weekly schedules, and provides coverage during busy periods. Clinical duties may apply to clinical incumbents, including reviewing lab reports, initiating infection reports, conducting patient visits, and participating in an on-call rotation.

Requirements

Excellent communication skills.
Ability to interact well with a diverse group of individuals.
Strong organizational skills.
Ability to manage and prioritize multiple assignments.
At least 1 year of home health experience.

Nice To Haves

Prior packet review or QI experience.
Coding certification.

Responsibilities

Manage schedules for all patients and reassign patients promptly when agents call in sick; update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload in the worker console.
Provide backup during lunch hours and other busy periods, receive calls from field staff, and assist with weekly case conferences; refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and distribute the electronic log to office, field, and sales staff.
Complete scheduling requests as tasks appear on the action screen, including ensuring skilled nurse or injection visits are scheduled unless an aide supervisory visit is scheduled with the injection visit.
Schedule discharge visits, OASIS collection or recertification visits following case conferences, and TIF OASIS collection visits; delete remaining schedules when required.
Reschedule declined or missed visits when appropriate and process reassigned and rescheduled visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly Agent Schedules, conduct an initial review for productivity and geographic issues, and forward schedules to the Branch Director for approval before distribution to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal patient transfers between branch offices.
For clinical incumbents, receive lab reports, assess them for normality, fax copies to the doctor, copy them for the Case Manager, and route them to the Medical Records Department.
For clinical incumbents, initiate Employee or Patient Infection Reports as necessary and, when required, perform patient visits and/or participate in the on-call rotation.