Home Health Patient Services Coordinator

CenterWell•Danville, KY

About The Position

The Patient Services Coordinator is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to maintain care coordination and continuity. The role also supports day-to-day office and staff management. If the position is clinical, it may include patient visits, participation in an on-call rotation, and handling and routing lab reports.

Requirements

At least 1 year of home health experience.
Excellent communication skills and the ability to interact well with a diverse group of individuals.
Strong organizational skills and the ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review or QI experience.
Coding certification.

Responsibilities

Manage schedules for all patients and promptly reassign patients when agents call in sick; update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload to the worker console. Initiate Employee and Patient Infection Reports as necessary.
Provide backup during lunch and busy periods, receive calls from field staff, and assist with weekly case conferences. Refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and send the electronic log to office, field, and sales staff.
Complete scheduling requests as they appear on the action screen, including add-ons and applicable orders.
Schedule discharge visits, OASIS collection visits, or recertification visits following case conferences; schedule TIF OASIS collection visits and delete remaining schedules; reschedule declined or missed visits when appropriate; process reassigned and rescheduled visits; and ensure supervisory visits are scheduled.
Ensure staff are scheduled for skilled nurse or injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, review them initially for productivity and geographic issues, and forward them to the Branch Director for approval before distribution to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal patient transfers between branch offices.
If clinical, receive lab reports, assess whether results are normal, fax copies to the doctor, make copies for the Case Manager, and route reports to the Medical Records Department.
If clinical, perform patient visits and/or participate in the on-call rotation as required.