Home Health Patient Services Coordinator

CenterWell•Danville, KY

2d•$40,000 - $52,300

About The Position

The Patient Services Coordinator is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity of care. The role also assists with daily office and staff management. The coordinator manages patient and agent schedules, responds to schedule changes and visit requests, maintains scheduling and hospitalization records, and provides support to staff during busy periods. The position may include clinical duties when the employee is clinical, such as receiving and assessing lab reports, initiating infection reports, performing patient visits, and participating in an on-call rotation. The role requires at least one year of home health experience and strong communication, organization, and prioritization skills.

Requirements

Excellent communication skills and the ability to interact well with a diverse group of individuals.
Strong organizational skills and the ability to manage and prioritize multiple assignments.
At least 1 year of home health experience.

Nice To Haves

Prior packet review or QI experience.
Coding certification.

Responsibilities

Manage schedules for all patients and promptly reassign patients when agents call in sick; update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload in the worker console.
Provide backup during lunch hours and busy periods, receive calls from field staff, and assist with weekly case conferences; refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and send the electronic log to office, field, and sales staff.
Complete scheduling requests as they appear on the action screen, including skilled nurse or injection visits unless an aide supervisory visit is scheduled with the injection visit.
Schedule discharge visits, OASIS collection or recertification visits following case conferences, and TIF OASIS collection visits; delete remaining schedules when required.
Reschedule declined or missed visits when appropriate and process reassigned and rescheduled visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, review them for productivity and geographic issues, and forward them to the Branch Director for approval before distribution to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal transfers of patients between branch offices.
If clinical, receive lab reports, assess them for normality, fax copies to the physician, copy them for the Case Manager, and route them to the Medical Records Department.
Initiate Employee or Patient Infection Reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.