Home Health Patient Services Coordinator

CenterWell•Tucker, GA

About The Position

The Patient Services Coordinator is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity of care. The role also assists with day-to-day office and staff management. When the position is clinical, it may include patient visits and/or participation in an on-call rotation.

Requirements

At least 1 year of home health experience.
Excellent communication skills and ability to interact well with a diverse group of individuals.
Strong organizational skills and ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review/QI experience.
Coding certification.

Responsibilities

Manage schedules for all patients and update schedules when agents call in sick, ensuring patients are reassigned promptly.
Update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload in the worker console.
Provide backup during lunch hours and busy periods, including receiving calls from field staff and assisting with weekly case conferences.
Refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and send the electronic log to office, field, and sales staff.
Complete requested schedules when tasks appear on the action screen.
Ensure staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled with the injection visit.
Schedule discharge visits/OASIS collection or recertification visits following case conferences when tasked; schedule TIF OASIS collection visits and delete remaining schedule; reschedule declined or missed visits when appropriate; process reassigned and rescheduled visits; and ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, review them initially for productivity and geographic issues, and forward them to the Branch Director for approval before distributing them to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal patient transfers between branch offices.
If clinical, receive lab reports, assess them for normality, fax copies to physicians, copy them for the Case Manager, and route them to the Medical Records Department.
Initiate Employee/Patient Infection Reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.