Patient Services Coordinator-LVN, Home Health

CenterWell•Plano, TX

About The Position

The Patient Services Coordinator-LVN is directly responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity. The role also assists with day-to-day office and staff management. If the incumbent is clinical, the role may include receiving and assessing lab reports, arranging for reports to be sent to physicians and case managers, routing records to Medical Records, performing patient visits, and participating in an on-call rotation.

Requirements

Be a Licensed Professional Nurse or Licensed Vocational Nurse licensed in the state in which the employee practices.
Have at least 1 year of home health experience.
Possess a valid state driver's license and automobile liability insurance.
Be currently licensed in the state of employment, if applicable.
Have excellent communication skills and the ability to interact well with a diverse group of individuals.
Have strong organizational skills and the ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review or QI experience is preferred.
Coding certification is preferred.

Responsibilities

Manage schedules for all patients and promptly reassign patients when agents call in sick; update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload in the worker console.
Provide backup during lunch and other busy periods, including receiving calls from field staff and assisting with weekly case conferences; refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and send the electronic log to office, field, and sales staff.
Complete requested schedules appearing on the action screen, ensuring staff are scheduled for skilled nurse or injection visits unless an aide supervisory visit is scheduled with the injection visit.
Schedule discharge visits, OASIS collection or recertification visits following case conference; schedule TIF OASIS collection visits and delete remaining schedule; reschedule declined or missed visits when appropriate; process reassigned and rescheduled visits; and ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, initially review them for productivity and geographic issues, and forward them to the Branch Director for approval before distribution to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal patient transfers between branch offices.
If clinical, receive lab reports, assess them for normality, fax copies to the physician, copy the Case Manager, and route reports to the Medical Records Department; initiate Employee or Patient Infection Reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.