Patient Services Coordinator-LVN, Home Health

CenterWell•Fort Worth, TX

10d•$48,900 - $66,200

About The Position

The Patient Services Coordinator-LVN is directly responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to maintain care coordination and continuity. The role also assists with day-to-day office and staff management. If clinically qualified, the coordinator may receive and assess lab reports, arrange their distribution, initiate infection reports, perform patient visits, and participate in an on-call rotation.

Requirements

Licensed Professional Nurse or Licensed Vocational Nurse, licensed in the state in which the individual practices.
At least 1 year of home health experience.
Valid state driver’s license and automobile liability insurance.
Must be currently licensed in the state of employment, if applicable.
Excellent communication skills and the ability to interact well with a diverse group of individuals.
Strong organizational skills and the ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review or QI experience preferred.
Coding certification preferred.

Responsibilities

Manage patient schedules and promptly reassign patients when agents call in sick; update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload to the worker console.
Provide backup during lunch and other busy periods, receive calls from field staff, assist with weekly case conferences, and refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and distribute the electronic log to office, field, and sales staff.
Complete scheduling tasks appearing on the action screen, including scheduling skilled nurse or injection visits unless an aide supervisory visit is scheduled in conjunction with an injection visit.
Schedule discharge visits, OASIS collection or recertification visits following case conferences, and TIF OASIS collection visits; delete remaining schedules when applicable.
Reschedule declined or missed visits when appropriate and process reassigned and rescheduled visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, conduct an initial review for productivity and geographic issues, and forward schedules to the Branch Director for approval before distribution.
Verify visit paper notes in the scheduling console as needed.
Assist with internal patient transfers between branch offices.
If clinical, receive lab reports, assess them for normality, fax copies to doctors, make copies for Case Managers, and route reports to Medical Records.
Initiate Employee and Patient Infection Reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.