Home Health Patient Services Coordinator

CenterWell • Decatur, GA

2d • $40,000 - $52,300

About The Position

The Patient Services Coordinator is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity of care. The role also assists with day-to-day office and staff management. For clinical staff, duties may include receiving and reviewing lab reports, making patient visits, and participating in an on-call rotation.

Requirements

• Excellent communication skills and the ability to interact well with a diverse group of individuals.
• Strong organizational skills and the ability to manage and prioritize multiple assignments.
• At least 1 year of home health experience.

Nice To Haves

• Prior packet review or QI experience.
• Coding certification.

Responsibilities

• Manage schedules for all patients and update schedules when agents call in sick, ensuring patients are reassigned promptly.
• Update agent unavailability in the worker console.
• Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload in the worker console.
• Provide backup coverage during lunch and other busy periods, including receiving calls from field staff and assisting with weekly case conferences; refer clinical questions to the Branch Director as needed.
• Maintain the client hospitalization log, enter coordination notes, and send the electronic log to office, field, and sales staff.
• Complete requested schedules as tasks appear on the action screen, ensuring staff are scheduled for skilled nurse or injection visits unless an aide supervisory visit is scheduled with the injection visit.
• Schedule discharge visits, OASIS collection visits, or recertification visits following case conferences when tasks appear on the action screen.
• Schedule TIF OASIS collection visits and delete remaining schedules.
• Reschedule declined or missed visits when appropriate; process reassigned and rescheduled visits; and ensure supervisory visits are scheduled.
• Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
• Prepare weekly Agent Schedules, review them initially for productivity and geographic issues, and forward them to the Branch Director for approval before distribution to staff.
• Verify visit paper notes in the scheduling console as needed.
• Assist with internal transfers of patients between branch offices.
• If clinical, receive lab reports, assess whether results are normal, fax a copy to the doctor, make a copy for the Case Manager, and route the report to Medical Records.
• Initiate Employee or Patient Infection Reports as necessary.
• If clinical, perform patient visits and/or participate in an on-call rotation when required.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan
• Paid time off
• Company and personal holidays
• Paid parental and caregiver leave
• Short-term disability
• Long-term disability
• Life insurance
• Other benefit opportunities supporting personal wellness and healthcare decisions

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed