Patient Services Coordinator, Home Health

CenterWell•Greenville, SC

20h•$40,000 - $52,300

About The Position

The Patient Services Coordinator is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity. The role also assists with day-to-day office and staff management. Depending on whether the position is clinical, it may include receiving and reviewing lab reports, performing patient visits, and participating in an on-call rotation.

Requirements

At least 1 year of home health experience.
Excellent communication skills and the ability to interact well with a diverse group of individuals.
Strong organizational skills and the ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review or QI experience.
Coding certification.

Responsibilities

Manage schedules for all patients and promptly reassign visits when agents call in sick; update agent unavailability in the worker console.
Initiate infection control forms when needed and send completed Employee Infection Reports to the HRD for upload to the worker console.
Provide backup during lunch hours and other busy periods, receive calls from field staff, and assist with weekly case conferences; refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and distribute the electronic log to office, field, and sales staff.
Complete scheduling requests appearing on the action screen, including ensuring staff are scheduled for skilled nurse or injection visits unless an aide supervisory visit is scheduled alongside the injection visit.
Schedule add-ons and applicable orders, including discharge visits, OASIS collection or recertification visits after case conferences, and TIF OASIS collection visits; delete remaining schedules when applicable.
Reschedule declined or missed visits when appropriate and process reassigned and rescheduled visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, review them initially for productivity and geographic issues, and forward them to the Branch Director for approval before distribution to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with transferring patients between branch offices.
If clinical, receive lab reports, assess them for normality, fax copies to doctors, make copies for Case Managers, and route reports to the Medical Records Department.
Initiate Employee and Patient Infection Reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.