Patient Services Coordinator, Home Health

CenterWell•Greenville, SC

About The Position

The Patient Services Coordinator is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and other parties to support care coordination and continuity of care. The role also assists with day-to-day office and staff management. It may involve receiving and assessing lab reports and, if clinical, performing patient visits and/or participating in an on-call rotation.

Requirements

At least 1 year of home health experience.
Excellent communication skills.
Ability to interact well with a diverse group of individuals.
Strong organizational skills.
Ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review or QI experience.
Coding certification.

Responsibilities

Manage schedules for all patients and promptly reassign visits when agents call in sick.
Update agent unavailability in the worker console.
Initiate infection control forms and send completed Employee Infection Reports to the HRD for uploading to the worker console.
Provide backup coverage during lunch and other busy periods, including receiving calls from field staff and assisting with weekly case conferences.
Refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and distribute the electronic log to office, field, and sales staff.
Complete requested schedules as tasks appear on the action screen.
Schedule staff for skilled nurse or injection visits unless an aide supervisory visit is scheduled with the injection visit.
Complete requested schedules for add-ons and applicable orders.
Schedule discharge visits, OASIS collection, or recertification visits following case conference when the corresponding action-screen task appears.
Schedule TIF OASIS collection visits and delete remaining schedule entries.
Reschedule declined or missed visits when appropriate, and process reassigned and rescheduled visits.
Ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, review them initially for productivity and geographic issues, and forward them to the Branch Director for approval before distributing them to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal patient transfers between branch offices.
If clinical, receive lab reports, assess them for normality, fax copies to the doctor, make copies for the Case Manager, and route reports to the Medical Records Department.
Initiate Employee and Patient Infection Reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.