Patient Services Coordinator-LPN, Home Health

CenterWell•Tallahassee, FL

About The Position

The Patient Services Coordinator-LPN is responsible for scheduling patient visits and communicating with field staff, patients, physicians, and others to support care coordination and continuity of care. The role also assists with day-to-day office and staff management. When the position is clinical, it may include patient visits and/or participation in an on-call rotation. Florida-based applicants are subject to Florida Level 2 background screening through the Care Provider Background Screening Clearinghouse.

Requirements

Be a Licensed Professional Nurse (LPN) or Licensed Vocational Nurse (LVN) licensed in the state where practicing.
At least 1 year of home health experience.
Valid state driver’s license and automobile liability insurance.
Must be currently licensed in the state of employment, if applicable.
Excellent communication skills and ability to interact well with a diverse group of individuals.
Strong organizational skills and ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review/QI experience preferred.
Coding certification preferred.

Responsibilities

Manage schedules for all patients and promptly reassign visits when agents call in sick; update agent unavailability in the worker console.
Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for uploading in the worker console.
Provide backup during lunch and other busy periods, receive calls from field staff, and assist with weekly case conferences; refer clinical questions to the Branch Director as needed.
Maintain the client hospitalization log, enter coordination notes, and send the electronic log to office, field, and sales staff.
Complete requested schedules appearing on the action screen, including ensuring skilled nurse/injection visits are scheduled unless an aide supervisory visit is scheduled with the injection visit.
Schedule discharge visits/OASIS collection or recertification visits following case conference; schedule TIF OASIS collection visits and delete remaining schedule; reschedule declined or missed visits when appropriate; process reassigned and rescheduled visits; and ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, review them initially for productivity and geographic issues, and forward them to the Branch Director for approval before distribution to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal transfers of patients between branch offices.
If clinical, receive lab reports, assess them for normality, fax copies to the doctor, make a copy for the Case Manager, and route them to Medical Records; initiate Employee/Patient Infection Reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.