Patient Services Coordinator - LPN

Clinch River Home Healthcare•Oak Ridge, TN

7d•$54,080 - $62,400

About The Position

The Patient Services Coordinator organizes and maintains patient care schedules in coordination with field staff, caregivers, and clinical leadership. The role supports continuity of care by managing shift coverage, verifying care plans, and documenting updates in Axxess. It requires strong communication, problem-solving, and time-management skills, as well as working knowledge of healthcare scheduling systems and practices.

Requirements

Hold a valid, active LPN license in the state of practice.
Graduate from an accredited school of nursing.
Demonstrate excellent communication and interpersonal skills.
Have strong attention to detail and organizational skills.
Be able to manage multiple priorities in a fast-paced environment.
Maintain a professional demeanor and appearance.
Pass a criminal background check and drug screen as required by applicable law.

Nice To Haves

Prior experience in healthcare scheduling or coordination is strongly preferred.
Proficiency with Axxess or other EMR or scheduling platforms.

Responsibilities

Schedule new and existing patients based on care plans, physician orders, and staffing availability.
Monitor scheduling accuracy and authorized visit frequencies in Axxess.
Coordinate unassigned shifts with Home Health Aide Coordinators and other scheduling resources.
Maintain caregiver availability and assignment records in Axxess.
Communicate with caregivers to confirm availability, fill open shifts, and provide case orientation.
Partner with recruiters and regional teams to maintain a reliable PRN pool and active caregiver roster.
Track and follow up on missed or not-started visits through quality assurance and clinical workflows.
Manage the daily needs list and document shift-related communication.
Support 24/7 staffing coverage in conjunction with the Travel Nurse Program Manager.
Maintain accurate records, uphold HIPAA standards, and safeguard patient information.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
401(k) retirement plan with employer match.
Paid time off and holiday pay.
Disability insurance and life insurance options.
Health Savings Account and Dependent Care Spending Account.
Employee Assistance Program.
Sunshine Fund for peer-supported financial assistance during unexpected hardships.
Internal referral bonuses.
Supportive and inclusive culture.
Opportunities for growth and development, including internal mobility and training.
Recognition programs.