Patient Coordinator

South Shore Health•Kingston, MA

21d•$19 - $27

About The Position

The Patient Coordinator is the initial point of contact for patients and is responsible for scheduling appointments, registering and orienting new patients, submitting patient information, and handling coding and billing for services provided. The role provides excellent customer service and compassionate care while supporting patient access and smooth department operations. The position is full time, with 40 budgeted hours, and follows a Monday-through-Friday alternating day schedule of 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m.

Requirements

One to two years of healthcare office experience required.
Strong customer service skills in person and by telephone required.
Basic Life Support (BLS) certification through the American Heart Association, including courses offered through South Shore Health.
Ability to work Monday through Friday on an alternating day schedule of 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m.

Nice To Haves

High school diploma preferred.
Prior Epic experience for scheduling and registration preferred.
Previous interactions with patients and families preferred.

Responsibilities

Greet and acknowledge patients and visitors in person and by telephone, direct them to appropriate services, and maintain a professional office environment.
Monitor patient flow, keep patients informed of delays, respond to telephone messages and calls, and carry out service recovery when needed.
Complete patient pre-registration and registration, collect referral and demographic information, verify insurance information confidentially, and ensure accurate records and documentation.
Review physician orders for completeness and appropriateness, initiate corrections when needed, orient new patients to program guidelines, and explain patient rights and responsibilities.
Schedule, cancel, and reschedule appointments; link cases between Epic and Raintree; communicate scheduling conflicts and help optimize patient access and resource use.
Collect co-payments at the time of visits and maintain accurate co-payment documentation and ledgers.
Complete daily assignments and long-term projects on time, working independently and notifying the supervisor when a deadline cannot be met.
Use and adapt to departmental technology and processes, respond to pagers and email according to department standards, and participate in continued learning.
Communicate professionally with patients, families, and coworkers; handle difficult situations calmly and report concerns through the chain of command.
Support department workflow by reviewing reports, completing handoffs, performing rotating weekly and monthly assignments, following Retrievex procedures, assisting with supply orders, and taking minutes as assigned.
Manage daily office functions, multitask, maintain concentration and composure, arrange appropriate front-desk coverage when needed, and use critical thinking to address routine and emergent situations.
Review clinician discharge lists, discharge patients accurately and promptly, and record discharged charts in Retrievex.
Provide mentorship to coworkers in registration and scheduling processes as appropriate.