Dentistry Patient Care Coordinator

Hennepin Healthcare • Minneapolis, MN

3d

About The Position

The Dentistry Patient Care Coordinator provides exceptional customer service, reduces patient stress, improves clinic workflow, and enhances collections. The role prioritizes patients with the most emergent medical needs and helps ensure timely dental clearance for complex health issues. The coordinator addresses insurance coverage, copays, and deductibles; pursues grant funding when applicable; and coordinates clinical needs while optimizing insurance coverage. The coordinator monitors appointments and follows up to help patients complete recommended care, notifying physicians and dentists when barriers arise.

This is a 0.8 FTE position (64 hours per pay period), working Monday through Thursday, with 8-hour shifts. The listed shift options are days, evenings, and overnights. The position is in person, remote, or hybrid. Spanish bilingual ability and driving requirements are noted. A $500 sign-on bonus is available to eligible external candidates; current employees, contract or temporary workers, and former employees returning to HHS within one year are ineligible.

Requirements

• Associate's degree in a dental field, or five years of experience in a dental clinic focused on front desk, insurance, and/or office management, or an approved equivalent combination of education and experience.
• Knowledge of specialty healthcare and dentistry.
• Knowledge of dental insurance and financial coordination.
• Excellent in-person and telephone communication skills.
• Excellent customer service skills.
• Knowledge of medical terminology.
• Advanced computer skills.
• Ability to work effectively with others and independently and efficiently.
• Exceptional time-management skills.
• Ability to adapt to changing priorities and regulations.
• Essential knowledge of dental insurance coverages and programs, including prior authorization, payment plans, and collecting copays or payments.
• Strong organizational skills.

Nice To Haves

• Bachelor’s degree with some dental focus and business background.

Responsibilities

• Assess and expedite Hennepin Healthcare patients who urgently need dental clearance treatment for their health issues.
• Track patients referred for dental clearance throughout the process and provide assistance to support timely progression.
• Review recommended treatment plans and collaborate with dentists to support appropriate, timely completion of clearance.
• Identify patients resistant to recommended dental treatment, encourage them to proceed with care, inform staff dentists and the physician requesting clearance, and keep all parties informed of delays.
• Provide assistance, when available, for other urgent needs within Hennepin Healthcare.
• Collaborate with dental staff to review treatment plans and make necessary adjustments related to care, insurance, or finances.
• Verify insurance coverage and inform patients of out-of-pocket costs.
• Review prior authorization denials or approvals and coordinate next steps when necessary.
• Create and update payment plans.
• Expedite referrals to the front desk for scheduling as needed.
• Manage new patient referrals.
• Assist with connecting patients to financial resources.
• Perform other assigned duties.

Benefits

• $500 sign-on bonus for eligible external candidates; current employees, contract or temporary workers, and former employees returning to HHS within one year are ineligible.

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree