Dr. Duggar - FT

Jackson Hospital•Montgomery, AL

20d

About The Position

The Patient Care Coordinator - MA performs routine nursing functions and diagnostic procedures to support medical plans of care. The role supports the physician and clinic administrator with additional assignments and helps ensure continuity of care through patient education, clinical documentation, referrals, and prior authorizations. The coordinator escorts patients to exam rooms, collects vital signs and health maintenance data, draws blood, performs ordered EKGs and X-rays, gives injections, prepares patients for examinations such as Pap smears, and assists with minor surgery and laceration repairs. The role records and reviews prescribed medications at each visit, assists with prescribed medication administration and electronic prescription refill requests when permitted by license, and communicates with nurses, physicians, and supervisors. The coordinator receives and responds to clinical messages, escalates messages to the physician when appropriate, screens patient calls, handles calls that do not require a physician, and relays physician advice and instructions to patients. The role also assists other providers and performs front-office duties when needed. It maintains clean, stocked exam rooms and ensures instruments, supplies, and equipment are ready for use, while properly disposing of contaminated and disposable items. The coordinator completes required electronic medical record documentation, attends competency updates and in-service education, and performs other duties as assigned.

Requirements

High school diploma or equivalent.
Certification from an accredited Medical Assistant program.
Previous work experience in a physician's office.
Experience with multi-line telephones, fax, computer, printer, copier, credit card equipment, calculator, billing and coding reference materials, and equipment used in health care delivery.
Excellent verbal and written communication skills.
Good telephone etiquette and customer relations skills.
Knowledge of CPT and ICD coding, computers, electronic medical records, and practice management software.
Experience with X-ray, venipuncture, EKG, laboratory equipment, and CLIA-waived tests.
Manual dexterity and visual acuity to use a PC and calculator.
Ability to sit for prolonged periods.
Verbal communication and hearing ability to communicate with patients and visitors.
Ability to meet department attendance requirements.

Responsibilities

Perform routine nursing functions and diagnostic procedures to support medical plans of care.
Escort patients to exam rooms and collect vital signs, temperature, weight, and other health maintenance data.
Draw blood for laboratory procedures and perform EKGs and X-rays as ordered by the physician.
Give injections and prepare patients for examinations, including Pap smears.
Assist with minor surgery and laceration repairs.
Record and review prescribed medications at each patient visit.
Assist with administering prescribed medications and electronically fulfilling prescription refill requests when permitted by license.
Maintain open communication with nurses, physicians, and supervisors.
Perform skills on the competency checklist and attend updates and in-service education sessions.
Initiate, maintain, and perform patient education.
Complete clinical documentation for referrals and prior authorizations to ensure continuity of care.
Complete required electronic medical record documentation to meet Meaningful Use guidelines.
Receive clinical messages, respond to patient needs, and escalate messages to the physician when appropriate.
Assist the primary physician with relevant aspects of patient care and help other providers and perform front-office duties when necessary.
Screen patient calls to physicians, handle calls that do not require a physician, and relay physician advice and instructions to patients.
Keep exam rooms clean, stocked, and maintained, and properly dispose of contaminated and disposable items.
Ensure instruments, supplies, and equipment are ready for use.
Take initiative in handling non-routine issues and perform other duties as assigned.