Patient Access Representative Jobs

About The Position

Requirements

• High school diploma or GED required.
• Strong communication and interpersonal skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic computer and data entry skills required.
• Ability to maintain professionalism and confidentiality when handling patient information.
• Commitment to providing exceptional service and creating a positive patient experience.

Nice To Haves

• Previous customer service, administrative, retail, hospitality, banking, healthcare, or office experience preferred.
• Experience with healthcare registration, scheduling, or electronic medical records is helpful but not required.

Responsibilities

• Greet patients and visitors in a professional, welcoming, and compassionate manner.
• Register patients and accurately collect demographic, insurance, and financial information.
• Schedule appointments and assist patients with appointment changes and follow-up visits.
• Verify insurance eligibility and obtain required authorizations as appropriate.
• Collect co-payments and process patient payments according to organizational policies.
• Answer incoming phone calls and assist patients with scheduling, registration, and general inquiries.
• Maintain accurate patient records within the electronic medical record system.
• Coordinate communication between patients, providers, and care teams to support efficient clinic operations.
• Provide excellent customer service while managing multiple tasks and priorities.
• Perform other duties as assigned to support clinic operations.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks of parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
• Additional compensation may be available through shift differentials, bonuses, and other incentives.