Patient Access Representative

Trinity Health•Pittsburgh, PA

16d

About The Position

The Patient Access Representative provides high-quality service to individuals served and customers in a courteous and professional manner. The position performs clerical and administrative duties to support program and registration operations, including communications, data entry, filing, bookkeeping, scheduling, payee reimbursement, insurance registration, and basic coordination of day-to-day services. The representative follows established documentation, policies, and procedures and prioritizes daily tasks according to deadlines, urgency of needs, and departmental policy. Other duties may be assigned. This is a non-exempt, hourly, full-time position with a 37.5-hour workweek, Monday through Friday during daylight hours. Pittsburgh Mercy is a community-based health and human services organization providing person-centered care to vulnerable populations. Its mission is to be a compassionate, transforming presence in the community.

Requirements

High school diploma or GED.
At least 1 year of customer service experience.
Obtain Act 33/34, criminal, and FBI clearances.
Complete a pre-employment drug screen.
Experience with clerical and administrative functions, confidentiality, and multitasking.
Ability to work well in a team-based approach and work independently.
Ability to meet deadlines and provide excellent customer service.

Nice To Haves

Business curriculum preferred.

Responsibilities

Provide courteous and professional service to individuals served and customers.
Perform clerical and administrative duties supporting program and registration operations.
Handle communications, data entry, filing, bookkeeping, scheduling, payee reimbursement, and insurance registration.
Coordinate basic day-to-day services.
Follow established documentation, policies, and procedures.
Prioritize daily tasks based on deadlines, urgency of needs, and departmental policy.
Perform other duties as assigned.