Patient Access Representative

Allina Health • Shakopee, MN

16d • $23 - $33 • Onsite

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities in Minnesota and western Wisconsin. The Patient Access Representative greets and welcomes patients in person and completes a standard registration process by collecting demographic and financial information and entering it into the electronic medical record. This position is 0.7 FTE, working 56 hours per two-week pay period on an 8-hour evening/night shift, with every-other-weekend rotation. The role is in the RCM St Francis Patient Access department in Shakopee, Minnesota.

The position requires revenue cycle and customer service experience, as well as computer experience that may include electronic medical records and Microsoft Office applications. A high school diploma or GED is preferred. The stated pay range is $22.85 to $32.79 per hour; starting pay may depend on experience, education, union agreement, and applicable differentials.

Allina Health describes a commitment to patient-first care, employee well-being, and an inclusive workplace. Benefits and eligibility depend on FTE and union representation.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies.
• 2 to 5 years of revenue cycle experience.
• 2 to 5 years of customer service experience.
• 0 to 2 years of general office experience.
• 0 to 2 years of experience using computers, including an electronic medical record, Microsoft Word, Excel, and Outlook.

Nice To Haves

• High school diploma or GED.

Responsibilities

• Greet and welcome patients in person.
• Collect demographic and insurance information.
• Check in or interview patients to complete appropriate paperwork.
• Direct patients to appointments or procedures.
• Document issues and resolutions in the electronic medical record.
• Assist with scheduling add-on appointments, as needed.
• Verify payer eligibility and benefits information and interpret results.
• Obtain cost information and explain it to patients when necessary.
• Obtain patient signatures as needed.
• Collect copayments or deductibles.
• Determine whether patients need financial counseling and offer to explain available resources.
• Order supplies in the designated work area, as needed.
• Use resources, tools, and procedures to complete accounts in assigned work queues.
• Assist patients with completing requests for information forms and submit the forms to the appropriate department.
• Gather medical record information from departments for collection and distribution, as needed.
• Mentor new staff, as needed.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability coverage.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being program resources, including well-being dollars, dedicated well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed