Patient Access Representative
About The Position
The Patient Access Representative (PAR) ensures a smooth and efficient registration and scheduling process across multiple specialties and practice units within the healthcare system. Reporting to the Patient Access Supervisor, the PAR gathers and verifies patient demographic, insurance, and clinical information in compliance with HIPAA guidelines. The role also handles patient payments and related financial processes while providing exceptional customer service across multiple communication channels. The position is based in Austin, Texas, with 40 scheduled hours per week. It is expected to continue, and the earliest start date is ongoing.
Requirements
- High school diploma or GED.
- Two years of experience in patient registration, scheduling, or a related healthcare administrative role; relevant education or experience may be substituted as appropriate.
Nice To Haves
- Associate's degree in Healthcare Administration or a related field.
- Three years of experience in a multi-specialty or integrated healthcare setting.
- Certification in Medical Office Administration or Patient Access, such as CHAA (Certified Healthcare Access Associate).
Responsibilities
- Assist patients with check-in for appointments, procedures, and diagnostic imaging.
- Collect and enter demographic, insurance, and clinical information into the electronic medical record system in accordance with HIPAA standards.
- Validate insurance cards and confirm payer information in the system.
- Obtain and process medical records requests following organizational policies.
- Schedule patient follow-up appointments and coordinate rescheduling as needed.
- Confirm upcoming appointments and manage cancellations promptly.
- Respond to patient scheduling inquiries through phone, email, chat, and other electronic platforms.
- Perform insurance verification and ensure coverage details are accurate.
- Review and collect copayments and outstanding balances at the time of service.
- Assist patients with payment arrangements or provide resources for alternative payment solutions.
- Answer incoming calls and direct patients to the appropriate department or resource.
- Provide timely assistance to patients via phone, email, chat, web, and other communication channels.
- Maintain professionalism and confidentiality in all interactions, adhering to HIPAA regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
