Patient Access Representative

Crossing Healthcare•Decatur, IL

16d•$15 - $20•Onsite

About The Position

The Patient Access Representative welcomes patients, verifies that pre-appointment requirements are complete, and notifies the clinic when patients arrive. The role supports Crossing Healthcare’s mission, vision, and values and follows compliance protocols and organizational policies and procedures. The representative handles patient registration and inquiries, scheduling and telephone support, document processing, and related administrative duties. The position may require working at other sites as needed.

Requirements

High school diploma or equivalent.
Ability to maintain confidentiality.
Ability to relate to people of varied economic levels and cultures.
Cooperative attitude and ability to be assertive when needed.
Proficiency with telephone systems, computers, and basic office equipment.
Superior listening, verbal, and written communication skills.
Excellent data-entry and typing skills.
Knowledge of customer service practices and principles.
Ability to handle stressful situations appropriately.
Customer focus and adaptability to different personality types.
Ability to multitask, set priorities, and manage time effectively.
Ability to work in conditions that may involve exposure to blood, bodily fluids and tissues, contagious diseases, or other potentially hazardous materials.
Ability to perform moderate physical exertion, including frequent walking, standing, bending, reaching, and carrying loads up to 25 pounds.
Pleasant speaking voice.

Nice To Haves

One to two years of experience in a healthcare setting.

Responsibilities

Greet and check in patients, ensuring demographic, financial, and insurance information and required signatures are complete.
Ensure pre-appointment information is current and accurate.
Confirm patient identity using proper identification.
Access the website to obtain Medical card status.
Obtain and enter appropriate Proof of Income documentation.
Handle patient inquiries and concerns politely and knowledgeably, referring them to other staff when appropriate.
Provide feedback and collaborate with coworkers and leadership to improve departmental performance.
Answer telephone calls professionally and direct them appropriately.
Monitor call queues and process calls efficiently while maintaining a high level of customer experience.
Make scheduling, reminder, and rescheduling calls to patients.
Schedule patient appointments and notify patients of appointment changes.
Provide information to patients and outside callers.
Provide schedule support to providers and reschedule appointments as needed.
Scan paperwork into the EHR.
Record and deliver messages.
Work at other sites as needed.
Understand and adhere to Crossing Healthcare standards, policies, and behaviors.
Complete annual mandatory requirements and conditions of employment.
Copy, fax, and mail documents as requested.
Perform other duties as required.