Patient Access Representative I, ED
About The Position
The Patient Access Representative I works in the Emergency Department and is responsible for all aspects of patient registration. The role verifies patient identity and selects the correct patient record; reviews schedules and physician orders to register patients for the appropriate service; scans documents such as insurance cards, identification, living wills, and powers of attorney; and verifies and enters demographic and insurance information in the electronic health record. During registration, the representative explains and completes regulatory and compliance documents while following applicable privacy and compliance standards. The role explains and securely collects co-payments, deposits, and outstanding balances. Often serving as patients’ first point of contact, the representative greets patients and families, answers questions, and directs patients to the appropriate service area at the appropriate time. Duties may also include scheduling, pre-admission and discharge tasks, and providing supervision and patient information updates to families in waiting rooms.
Requirements
- High school diploma or equivalent.
- Two years of customer service and/or data-entry experience; an associate or bachelor’s degree may be substituted for the two years of experience.
- Proficiency in keyboarding.
Responsibilities
- Verify patient identity and select the correct patient record.
- Review schedules and physician orders to register patients for the appropriate service.
- Scan important documents, including insurance cards, identification, living wills, and powers of attorney.
- Verify and enter patient demographic and insurance information in the electronic health record.
- Explain and complete regulatory and compliance documents and follow applicable privacy and compliance standards.
- Explain and securely collect co-payments, deposits, and outstanding balances.
- Greet patients and families, answer questions, and direct patients to the appropriate service area at the appropriate time.
- May perform scheduling, pre-admission, and discharge duties.
- May provide supervision and patient information updates to families in waiting rooms.
Benefits
- Medical, dental, and vision plans.
- Adoption, fertility, and surrogacy reimbursement up to $10,000.
- Paid time off and sick leave.
- Paid parental and family caregiver leave.
- Emergency backup care.
- Long-term and short-term disability and critical illness plans.
- Life insurance.
- 401(k)/403(b) with employer match.
- Tuition assistance of $5,250 per year and discounted educational opportunities through Guild Education.
- Student debt pay down up to $10,000.
- Pet insurance.
- Legal resources plan.
- Potential annual discretionary bonus, subject to established system and employee eligibility criteria.
- Up to $1,500 sign-on bonus for qualified candidates.
- Additional compensation may include shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
