Patient Access Representative-ED

University of Mississippi Medical Center•Lexington, MS

1d•Onsite

About The Position

The Patient Access Representative is responsible for greeting patients, verifying insurance information, registering patients for services, collecting payments, scheduling appointments, and maintaining accurate patient records while ensuring the integrity of the Master Patient Index. In the Emergency Room, the representative helps provide a smooth and welcoming experience while complying with regulatory and confidentiality standards. Strong communication, customer service, and organizational skills are essential.

Requirements

High school diploma or GED.
One year of experience in clinical admissions, patient registration, or patient scheduling.
Basic knowledge of patient throughput workflows and regulations.
Proficiency in revenue cycle healthcare systems.
Ability to maintain confidentiality.
Ability to understand and analyze complex payer guidelines and patient access regulations.
Demonstrated analytical skills to identify root causes of errors and correct them appropriately.
Good verbal and written communication skills.
Ability to maintain professional standards.
Effective organizational skills.
Basic computer skills, including proficiency in Microsoft Word and Excel and basic data entry.

Responsibilities

Greet and assist patients, families, and visitors in the Emergency Room with professionalism, empathy, and a sense of urgency.
Complete timely and accurate patient registration, including collecting and verifying demographic, insurance, and financial information.
Obtain patient signatures on consent forms, privacy notices, and financial documents in compliance with hospital and legal requirements.
Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
Determine and collect patient co-pays, deductibles, or deposits as appropriate, and provide information about financial assistance programs when needed.
Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
Enter and maintain patient data accurately in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.
Respond promptly and courteously to patient and family inquiries, showing sensitivity to diverse situations and emotional states.
Stay informed about payer guidelines, hospital policies, and Emergency Department protocols to ensure compliance and accuracy.
Support process improvements and assist in training new staff when applicable.
Provide backup assistance to other Patient Access areas during high-volume periods.
Perform other assigned duties; listed duties are examples and are not exclusive or all-inclusive.