Acute Patient Access Services Representative Per Diem

Banner Health•Pikeville, KY

8d•$25 - $34•Onsite

About The Position

This position is the first point of contact at a hospital-based healthcare facility, helping patients with the administrative steps to access medical treatment. The representative performs in-person intake and registration for services that may include emergency, inpatient, obstetrics, outpatient, observation, surgery, and imaging. Responsibilities include providing excellent customer service, confirming patient identity and demographics, verifying insurance eligibility, benefits, and authorizations, generating estimates, discussing financial liability, and collecting payments. The role requires accurate, secure documentation and use of multiple computer systems to support timely registration, reimbursement, and compliance. The representative works independently under regular supervision in a high-volume, fast-paced clinical environment, prioritizing tasks and responding to patient needs. The position may cover services 24/7 and may include additional patient access team assignments such as transporting patients, training new hires, and handling daily deposits. The role is per diem, with variable, nonguaranteed hours and no benefits. Initial training lasts four weeks and is scheduled Monday through Friday during standard business hours. Weekend and night-shift differentials may apply.

Requirements

High school diploma or GED.
Customer service skills or knowledge of patient financial services, financial or collection services, or insurance industry processes, normally acquired through one or more years of work experience.
Ability to manage multiple tasks simultaneously with minimal supervision and to work independently and collaboratively in a team environment.
Strong interpersonal, oral, and written communication skills.
Knowledge of common office software, including word-processing, spreadsheet, and database software, and typing ability.
Ability to adapt, think critically, make independent decisions, and prioritize work in a high-volume, fast-paced clinical environment.

Nice To Haves

Associate degree.
CRCR (Certified Revenue Cycle Representative) certification from HFMA.
CHAA (Certified Healthcare Access Associate) certification from NAHAM.
Knowledge of medical terminology or healthcare systems.
Additional related education and/or experience.
Experience in patient access, scheduling, or healthcare front-office work; the employer notes that it will train the right person.

Responsibilities

Greet patients and confirm their identity using positive identification protocols.
Verify patient demographics and accurately enter information into the electronic health record, documenting accounts thoroughly to support reimbursement and reduce denials or penalties.
Perform intake and registration for hospital services, potentially including inpatient, observation, emergency, obstetrics, surgery, and imaging.
Verify insurance eligibility and benefits, understand payer guidelines, and obtain required authorizations and timely notifications using appropriate systems.
Provide a positive patient experience through effective communication and customer service.
Obtain required federal and state compliance information, consents, and insurance documentation, including hospital-based CMS forms.
Generate patient estimates, discuss financial liability with patients or families, collect payments, and assist with credit applications, payment plans, and financial assistance applications.
Use multiple computer applications and systems for intake, registration, and record-keeping.
Resolve customer issues and coordinate with clinical teams, patients and families, physician office staff, and third-party payors to support patient flow and timely care.
Meet registration-related key performance indicators established by management.
As assigned, transport patients, train new employees, recap or post daily deposits, or perform other Patient Access Services team duties.