Patient Access Representative

Quincy Medical Group • Quincy, IL

16d • $15 - $23 • Onsite

About The Position

At Quincy Medical Group, Patient Access Representatives are part of a collaborative, physician-led team focused on patient-centered care. The role helps create a positive first impression and a smooth experience for patients accessing care. Duties include assisting with check-in, scheduling appointments, verifying insurance, answering questions, and supporting patients and care teams. This position suits someone who enjoys helping others, works well in a fast-paced environment, and is interested in building a healthcare career.

This is a full-time position based at one of Quincy Medical Group's locations in Quincy, Illinois. Schedules vary by department and may have different start and end times. Specific schedules and department placement are discussed during the interview process. There are no overnight shifts. The role is in a fast-paced healthcare environment focused on exceptional patient service and access to care.

Requirements

• High school diploma or GED required.
• Strong communication and interpersonal skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic computer and data entry skills required.
• Ability to maintain professionalism and confidentiality when handling patient information.
• Commitment to providing exceptional service and creating a positive patient experience.

Nice To Haves

• Previous customer service, administrative, retail, hospitality, banking, healthcare, or office experience preferred.
• Experience with healthcare registration, scheduling, or electronic medical records is helpful but not required.

Responsibilities

• Greet patients and visitors in a professional, welcoming, and compassionate manner.
• Register patients and accurately collect demographic, insurance, and financial information.
• Schedule appointments and assist patients with appointment changes and follow-up visits.
• Verify insurance eligibility and obtain required authorizations as appropriate.
• Collect co-payments and process patient payments according to organizational policies.
• Answer incoming phone calls and assist patients with scheduling, registration, and general inquiries.
• Maintain accurate patient records within the electronic medical record system.
• Coordinate communication between patients, providers, and care teams to support efficient clinic operations.
• Provide excellent customer service while managing multiple tasks and priorities.
• Perform other duties as assigned to support clinic operations.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks of parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
• Additional compensation may be available through shift differentials, bonuses, and other incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED