Patient Access Representative (PRN; Days) - Touro Infirmary Home Health

LCMC Health • New Orleans, LA

9d

About The Position

The Patient Access Representative (PAR) helps create a smooth, supportive experience for patients and families throughout their healthcare journey. The role includes scheduling appointments, verifying insurance, assisting with admissions, and helping patients understand their financial responsibilities. It combines customer service, problem-solving, and attention to detail in a fast-paced healthcare environment where compassion and communication are important.

Requirements

• High school diploma, GED, or equivalent, or two years of applicable experience in lieu of education.
• Two years of customer service and/or healthcare experience.
• Strong customer service and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Comfort working with patient registration, scheduling, insurance verification, and financial processes.
• Basic computer proficiency and ability to learn healthcare systems quickly.
• Strong organizational and time management skills.

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone.
• Schedule appointments and coordinate patient services accurately and efficiently.
• Register patients and update demographic, insurance, and guarantor information.
• Verify insurance eligibility and collect required documentation.
• Support admissions, transfers, discharges, and bed placement processes as needed.
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources.
• Answer calls and direct patients to the appropriate departments and services.
• Collaborate with clinical and support teams to help ensure a seamless patient experience.

What This Job Offers

• Education Level: High school or GED