Patient Access Representative (Full-time; Days) - Touro Infirmary

LCMC Health • New Orleans, LA

2d

About The Position

The Patient Access Representative (PAR) helps create a smooth and supportive experience for patients and families throughout their healthcare journey. This role combines customer service, problem-solving, and attention to detail in a fast-paced healthcare environment, with a focus on compassionate communication.

The representative greets and assists patients, families, and visitors in person and by phone; schedules appointments and coordinates services; registers patients and updates demographic, insurance, and guarantor information; verifies insurance eligibility and collects documentation; and supports admissions, transfers, discharges, and bed placement as needed. The role also explains financial responsibilities, collects payments, connects patients with financial assistance resources, directs calls to appropriate services, and collaborates with clinical and support teams to help ensure a seamless patient experience.

Requirements

• High school diploma/GED or equivalent, or two years of applicable experience in lieu of education.
• Two years of customer service and/or healthcare experience.
• Strong customer service and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Comfort working with patient registration, scheduling, insurance verification, and financial processes.
• Basic computer proficiency and ability to learn healthcare systems quickly.
• Strong organizational and time management skills.
• Ability to stay organized and calm in a fast-paced environment, multitask accurately, and communicate clearly and confidently.
• Compassionate, professional, and solutions-focused approach.

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone.
• Schedule appointments and coordinate patient services accurately and efficiently.
• Register patients and update demographic, insurance, and guarantor information.
• Verify insurance eligibility and collect required documentation.
• Support admissions, transfers, discharges, and bed placement processes as needed.
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources.
• Answer calls and direct patients to the appropriate departments and services.
• Collaborate with clinical and support teams to help ensure a seamless patient experience.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED