Patient Access Representative - Full time

Essentia Health • Duluth, MN

2d • $18 - $26

About The Position

This position greets customers and facilitates patient registration in a timely, professional, and courteous manner. Through face-to-face and virtual interactions, the representative interviews patients or their representatives to collect demographic and financial information and the documents and data needed for appropriate care and compliant, accurate registration and billing.

The role serves as a liaison between patients, Virtual Patient Registration Representatives, and Patient Schedulers. It includes completing patient checkout, scheduling follow-up appointments according to physician orders, and providing cost estimates and itineraries for upcoming appointments.

Nice To Haves

• Previous Patient Access Representative or Patient Scheduler experience.
• Complete Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date.

Responsibilities

• Interview patients to obtain demographic details, financial information, and minimum health information needed to support appropriate care.
• Obtain copies of insurance cards and other identification, and update patient information in the medical record as needed.
• Collect point-of-service data, identify and collect patient co-payments and down payments, reconcile the cash drawer, and report daily deposit records associated with co-payment collections.
• Maintain assigned work queues according to supervisor instructions and guidance.
• Interact positively and with care with patients, coworkers, and others to provide a high level of customer service.
• Answer incoming phone calls, schedule appointments, and refer matters to the clinical team as needed.
• Sanitize registration equipment between uses and restock basic supplies.
• Perform other clerical duties as assigned.
• Complete patient checkout, schedule physician-ordered follow-up appointments, and provide patients with cost estimates and itineraries for upcoming appointments.

Benefits

• Medical, dental, vision, life, and disability insurance, with supplemental options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling.
• Generous time off.
• Wellness resources focused on physical, mental, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed