Patient Access Representative | Patient Access | Full-Time | Days

UF Health • Saint Johns, SC

2d

About The Position

As a first impression to customers, the Patient Access Representative greets and assists patients and provides excellent service in person and over the phone. The role manages patient inquiries, confirms insurance coverage, processes patient payments, communicates clearly with patients and medical staff, maintains accurate patient records, and enters data accurately.

Requirements

• High school diploma or equivalent.
• Working knowledge of medical and insurance terminology.
• Strong communication and customer service skills.
• Ability to input extensive data.

Nice To Haves

• Customer service experience preferred.

Responsibilities

• Check patients in and out when they arrive for or leave appointments.
• Answer phone lines to address patient inquiries.
• Document insurance, personal, and payment information, along with other important patient information.
• Keep patient files updated.
• Communicate important information and details to other medical care staff.
• Contact insurance companies regarding coverage, pre-approvals, billing, and other issues.
• Process payments from patients.
• Manage paperwork and ensure appropriate signatures are acquired.
• Perform other clerical duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED