Patient Access Representative - Full Time

Shriners Children's • Pasadena, CA

1d • $23 - $31

About The Position

At Shriners Children’s, the Patient Access Representative schedules patients in need of services in a timely manner. The role serves as a first point of contact for patients and families, facilitating access to care in alignment with Shriners Children’s mission and goals. The representative provides customer service to patients, families, and physicians, relays issues that may cause service delays to management, and assists management by observing and reporting opportunities and offering process-improvement suggestions.

Requirements

• High school diploma.
• Bilingual in Spanish and English.
• At least 3 years of experience in patient services, scheduling, registration, or customer service in a healthcare environment.

Nice To Haves

• Associate degree or higher in a relevant field of study.

Responsibilities

• Provide new and established patients with information needed to schedule requested services.
• Use critical-thinking skills and healthcare knowledge to facilitate scheduling.
• Use independent judgment to accommodate special requests from internal and external customers.
• Triage System Contact Center calls to appropriate areas while following management guidelines and scripts.
• Follow established protocols on applicable platforms and consistently use multiple software applications to schedule appointments.
• Obtain and enter accurate scheduling and registration information, including patient demographics, insurance, guarantor, and clinical information, to initiate financial-clearance activities such as benefit eligibility and verification, pre-certification notification, and payment review.
• Communicate with patients, families, and physicians and relay issues that may result in service delays to management.
• Assist management by observing and notifying them of opportunities and suggesting process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED