Patient Access Representative Jobs

About The Position

Requirements

• High school graduate with general studies, upon hire, or high school GED with general studies, upon hire.
• At least 1 year of relevant customer service experience, upon hire.

Nice To Haves

• At least 1 year of relevant customer service experience in a healthcare patient access setting.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers.
• Knowledge of real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation in the electronic health record.
• Scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalate complex or non-standard issues.
• Provide patient-facing support by telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions according to standard procedures.
• Support workflows during high-volume periods and work with care teams, patients, and families to support a positive experience.

Benefits

• Benefits intended to complement and support team members’ work/life balance.