Patient Access Representative - Rockford

Trinity Health•Rockford, MI

About The Position

The Patient Access Representative provides patient-focused customer service and performs outpatient and/or inpatient registration and insurance verification. The role collects patient financial liability payments and ensures patients meet financial requirements, including Medicare medical necessity requirements, payer pre-certifications, and referrals. The representative also provides general information to hospital users, patients, families, and physician offices. This is a part-time position scheduled for 24 hours per week on days, with a rotating four-week schedule that includes some Sunday and Saturday shifts. The first two weeks of training are Monday through Friday, 8:00 a.m. to 4:30 p.m., and the employee must be able to attend. Trinity Health describes a supportive team environment, day-one benefits, paid time off and holidays, referral opportunities, tuition reimbursement, student loan forgiveness options, and career growth opportunities across 21 states. The organization is an equal opportunity employer and is committed to honoring each person's dignity and recognizing colleagues' unique perspectives, experiences, and talents.

Requirements

At least 1 year of customer service experience.
High school diploma or equivalent.
Data entry skills of 50 to 60 keystrokes per minute.
Basic computer skills.
HFMA CRCR or NAHAM CHAA certification required within one year of hire.
Excellent verbal and written communication skills.
Interpersonal skills to work with internal and external customers.
Accuracy, attentiveness to detail, and time management skills.
Must be able to attend the first two weeks of training Monday through Friday, 8:00 a.m. to 4:30 p.m.

Nice To Haves

Medical terminology.
Knowledge of diagnostic and procedural coding.
Insurance verification experience, including the ability to explain benefits and secure necessary authorizations.

Responsibilities

Provide patient-focused customer service.
Perform outpatient and/or inpatient registration and insurance verification functions.
Collect patient financial liability payments.
Ensure patients meet financial requirements, including Medicare medical necessity, payer pre-certifications, and referrals.
Provide general information to hospital users, patients, families, and physician offices.