Patient Service Representative (Rockford)

Orthodontic Experts LTD • Rockford, IL

5d • $19 - $20 • Onsite

About The Position

Orthodontic Experts is seeking a Patient Service Representative to welcome visitors, provide information and assistance, answer incoming calls, manage the front desk, and provide general administrative support. The role is based at 5051 S. State Street, Rockford, Illinois, and requires travel to clinics in DeKalb and Beloit. When traveling to another clinic, the representative performs the duties and responsibilities of the role, including administrative tasks.

The work schedule is Monday through Wednesday, 8:45 a.m. to 5:00 p.m.; Thursday and Friday, 6:45 a.m. to 3:00 p.m.; two Saturdays per month; and two 9:45 a.m. to 6:00 p.m. shifts per month. The stated pay rate is $19–$20. Benefits listed for full-time employees include training, travel pay under the specified conditions, insurance and account programs, paid time off, and other benefits.

Requirements

• High school diploma or GED equivalent.
• Three years of customer service experience.
• Two years of patient service experience.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Access.
• Excellent problem-solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual in Spanish.
• Ability to travel to DeKalb and Beloit.

Responsibilities

• Answer incoming phone calls and listen to and return voicemails left on the front-office phones.
• Check in new and existing patients and notify clinical staff when patients arrive.
• Collect new-patient registration, medical history, and HIPAA privacy forms.
• Check out patients, collect payments, and schedule their next appointments.
• Answer questions and provide information to walk-in patients.
• Keep the communication log current with necessary patient and parent communications.
• Review the clinic's daily schedule for changes and fill open appointment slots at least two days in advance with bondings, adjustments, or new-patient consultations; adjust clinic hours based on the schedule.
• Review bonding approvals and verify that bondings are approved and active with insurance the day before and the day of appointments.
• Explain and reiterate the cancellation policy to patients.
• Print end-of-day reports.
• Maintain a clean office and reception area.
• Check and respond to office emails.
• Reconcile collected payments against reports and check credit card transactions.
• Call patients with outstanding balances.
• Perform role duties, including administrative tasks, when traveling to another clinic.
• Participate in marketing events.
• Handle cash.
• Perform other tasks as assigned.

Benefits

• Paid Patient Service Representative training.
• Travel pay when traveling to sister clinics more than 15 miles from the base clinic.
• Medical, dental, vision, and life insurance.
• Short-term disability.
• Employee Assistance Program.
• Health Savings Account.
• Dependent Care Account.
• 401(k) with matching.
• Paid time off.
• Identity theft protection through LifeLock.
• MetLaw.
• Pet insurance.
• Free and discounted orthodontic treatment.
• Monthly bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED