Patient Access Representative | Guest Services | PRN

Sanford Health•Bismarck, ND

About The Position

Sanford Health is seeking a Patient Access Representative to provide extraordinary customer service to patients and create a welcoming, safe experience as their first point of contact, whether by phone or in a clinic. The role may support patient registration, scheduling, and other patient access and office functions. This PRN position offers flexible hours covering open shifts, including weekends as needed and possibly holidays. Overnight shifts may be available.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience desired.
May require BLS certification for certain locations or settings.

Nice To Haves

Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to resolve registration errors or denied insurance claims, as applicable.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services and check patients in and out.
Operate a multi-line phone; resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as applicable.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and sending faxes.