Patient Access Representative | Guest Services | PRN

Sanford Health•Bismarck, ND

3d•$16 - $23

About The Position

Sanford Health is seeking a Patient Access Representative to provide customer service to patients and help create a welcoming, safe experience as their first point of contact, by phone or in a clinic. The position covers patient registration, appointment scheduling, and related administrative duties. PRN staff have flexible hours and cover open shifts, including weekends as needed and possibly holidays. Overnight and weekend differentials and holiday pay are offered; hours over 40 per week are eligible for overtime.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain signatures on necessary paperwork.
Establish and assign financial responsibility, assist with arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone; resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and faxing.