Patient Access Representative - Hudsonville

Trinity Health•Hudsonville, MI

2d•Onsite

About The Position

The Patient Access Representative greets patients and family members and obtains or verifies demographic, clinical, financial, and insurance information while registering patients for services. This includes entering patient and guarantor information into the patient accounting system, obtaining signatures on appropriate forms, and imaging or copying registration documents. The representative obtains and processes signed physician orders, verifies insurance eligibility and benefits online for designated cases, informs patients or guarantors of their liabilities, collects payments, and refers appropriate cases to financial counseling for follow-up and consultation. The role may also provide escorts and directions to patients, family members, and visitors. This is a full-time, 40-hour-per-week, onsite position in Hudsonville. The schedule for Week 1 is Monday through Friday, 7:45 a.m. to 4:15 p.m. The first two weeks of training are Monday through Friday, 8:00 a.m. to 4:30 p.m., and attendance is required. The position also supports operational work through research, information analysis, reporting, performance improvement, and the use of multiple system applications. It requires applying departmental and organizational policies and processes, maintaining confidentiality and safety, and following applicable laws, regulations, compliance requirements, and professional conduct standards.

Requirements

At least 1 year of customer service experience.
High school diploma or equivalent.
HFMA CRCR or NAHAM CHAA certification required within one year of hire.
Must be able to attend the first two weeks of training, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Nice To Haves

Medical terminology.
Knowledge of diagnostic and procedural coding.
Insurance verification experience and the ability to explain benefits and secure necessary authorizations.

Responsibilities

Greet patients and family members and obtain or verify demographic, clinical, financial, and insurance information during registration.
Enter patient and guarantor information into the patient accounting system.
Collect patient signatures on appropriate forms and image or copy registration documents.
Obtain and process signed physician orders.
Conduct online insurance eligibility and benefit verification for designated cases.
Notify patients or guarantors of their liabilities and collect patient payments.
Refer appropriate cases to financial counseling for follow-up and consultation.
Provide escort and directional support to patients, family members, and visitors as needed.
Research, collect, and analyze information; identify opportunities and develop solutions.
Collaborate on performance improvement activities based on program efficiency and patient experience outcomes.
Distribute analytical reports.
Use multiple system applications to perform analysis, create reports, and develop educational materials.
Research and compile information for ad hoc operational projects and initiatives.
Synthesize and analyze data, prepare detailed summaries and graphical presentations, identify trends, and recommend practical options or solutions to support leadership decision-making.
Use program and operational data and measurements to define and demonstrate progress, return on investment, and impacts.
Follow applicable laws, regulations, organizational policies, procedures, guidelines, and the Integrity and Compliance Program and Code of Conduct.
Demonstrate Trinity Health’s Mission, Values, Vision, Actions, and Promise in work behaviors, practices, and decisions.