Patient Access Representative I (0.6 Midnights)

Franciscan Alliance•Dyer, IN

1d•Onsite

About The Position

The Patient Access Representative I performs preregistration and registration, patient financial counseling, and collection of patient liabilities, including co-payments. The role coordinates Patient Access functions with medical staff and revenue cycle, nursing, and ancillary departments to support smooth delivery of services. It collects demographic and financial information needed to generate medical records and distributes information to patients or their representatives, along with information required by federal and state guidelines. The representative ensures patient information meets quality and regulatory standards, including HIPAA guidelines, and compassionately discusses patients’ responsibilities for co-payments, prepayments, and outstanding balances. This is a part-time, benefit-eligible position on a midnight shift, with the first two weeks assigned to morning shift for mandatory orientation and training. The position requires rotating weekends and holidays. Travel is never or rarely required.

Requirements

High school diploma or required professional, vocational, or trade training.
Ability to work rotating weekends and holidays.
Ability to compassionately discuss patients’ co-payment, prepayment, and outstanding balance responsibilities.

Responsibilities

Interview patients and families to obtain registration information.
Enter accurate registration data, including patient name, gender, and date of birth, while avoiding duplication of an existing medical record.
Enter insurance policy and group numbers, addresses, telephone numbers, billing data, and clinical data.
Identify patient liabilities and obtain pre-service payments.
Counsel patients on payer financial waivers and process co-payment collections.
Identify co-payment procedures and fiscal procedures related to registration.
Complete computer and telephone preregistrations to maintain patient flow.
Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments.
Collect demographic and financial information required to generate medical records.
Distribute information to patients or their representatives as required by federal and state guidelines, and ensure patient information meets quality and regulatory standards, including HIPAA.