Patient Access Rep (0.6 Midnights)

Franciscan Alliance • Lafayette, IN

2d

About The Position

The Patient Access Rep I performs preregistration, registration, patient financial counseling, and collection of patient liabilities, including co-payments. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support smooth delivery of services. The representative collects demographic, financial, and clinical information required to generate medical records, provides information to patients or their representatives as required by federal and state guidelines, and ensures patient information meets quality and regulatory standards, particularly HIPAA guidelines. The role requires compassionate conversations with patients about co-payments, prepayments, and outstanding balances.

The position interviews patients and families to obtain registration information and enters accurate data, including patient name, gender, date of birth, insurance details, contact information, billing data, and clinical data. It identifies patient liabilities, collects pre-service payments and co-payments, counsels patients on payer financial waivers, and completes computer and telephone preregistrations. This is a part-time, benefit-eligible position scheduled three days per week, Monday through Friday from 11:00 p.m. to 7:00 a.m., with rotation every other weekend and holiday rotation.

Requirements

• High school diploma or GED.
• Professional, vocational, or trade training.
• Ability to compassionately discuss patients’ co-payment, prepayment, and outstanding balance responsibilities.
• Ability to work the stated overnight schedule and rotate every other weekend and holidays.

Responsibilities

• Interview patients and families to obtain registration and preregistration information.
• Enter accurate patient demographic information and avoid creating duplicate medical records.
• Enter insurance policy and group numbers, addresses, telephone numbers, billing information, and clinical data.
• Identify patient liabilities and obtain pre-service payments.
• Counsel patients on payer financial waivers and discuss co-payments, prepayments, and outstanding balances compassionately.
• Process co-payment collections and follow applicable co-payment and fiscal procedures.
• Complete computer and telephone preregistrations to help maintain patient flow.
• Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments.
• Provide patients or their representatives with information required by federal and state guidelines.
• Ensure patient information meets quality and regulatory standards, including HIPAA.

Benefits

• Benefit-eligible position.
• Franciscan provides eligible employees with comprehensive benefit offerings; details are available on the company career site.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED