Patient Access Representative I (0.6 Midnights)

Franciscan Alliance, Inc.•Dyer, IN

18h•Onsite

About The Position

The Patient Access Representative I performs preregistration and registration, patient financial counseling, and collection of patient liabilities, including copayments. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support smooth service delivery. It collects demographic and financial information needed to generate medical records for services performed at Franciscan Alliance and distributes required information to patients or their representatives. The representative ensures patient information meets quality and regulatory standards, including HIPAA guidelines, and compassionately discusses copayments, prepayments, and outstanding balances with patients. This is a part-time, benefit-eligible position at Franciscan Health Dyer Campus. The listed midnight shift is 10:30 a.m. to 7:00 a.m.; the first two weeks are morning shift for mandatory orientation and training. Rotating weekends and holidays are required. Travel is never or rarely required.

Requirements

High school diploma or required professional, vocational, or trade training.
Ability to compassionately discuss patients’ copayments, prepayments, and outstanding balances.
Ability to work rotating weekends and holidays.

Responsibilities

Interview patients and families to obtain registration information.
Enter accurate registration data, including patient name, gender, and date of birth, while avoiding duplication of an existing medical record.
Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
Identify patient liabilities and obtain pre-service payments.
Counsel patients on payer financial waivers and process copayment collections.
Identify copayment and fiscal procedures related to registration.
Complete computer and telephone preregistrations to maintain patient flow.
Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments.
Distribute required information to patients or their representatives and ensure patient information meets quality, regulatory, and HIPAA standards.