Patient Access Rep (0.6 Midnights)
About The Position
The Patient Access Rep I performs preregistration, registration, patient financial counseling, and collection of patient liabilities, including co-payments. The position works with medical staff, revenue cycle, nursing, and ancillary departments to coordinate Patient Access functions and support smooth delivery of services. It collects demographic and financial information needed to generate medical records for services performed at Franciscan Alliance, distributes required information to patients or their representatives, and ensures patient information meets quality and regulatory standards, including HIPAA guidelines. The role requires compassionate conversations with patients about co-payments, prepayments, and outstanding balances. This is a part-time, benefit-eligible position working three days a week, Monday through Friday from 11:00 p.m. to 7:00 a.m. The employee must rotate every other weekend and participate in holiday rotation. Travel is never or rarely required.
Requirements
- High school diploma or GED.
- Professional, vocational, or trade training.
- Ability to compassionately discuss patients’ responsibilities for co-payments, prepayments, and outstanding balances.
- Must be able to rotate every other weekend and participate in holiday rotation.
Responsibilities
- Interview patients and families to obtain registration information and enter accurate data, including patient name, gender, and date of birth, while avoiding duplication of an existing medical record.
- Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
- Identify patient liabilities and obtain pre-service payments.
- Counsel patients on payer financial waivers and process co-payment collections.
- Identify co-payment procedures and fiscal procedures related to registration.
- Complete computer and telephone preregistrations to maintain patient flow.
- Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments.
- Distribute required information to patients or their representatives and ensure patient information meets quality, regulatory, and HIPAA standards.
Benefits
- Benefit-eligible position; Franciscan provides eligible employees with comprehensive benefit offerings.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
