Patient Access Representative (0.6, Evenings)
About The Position
The Patient Access Rep I performs preregistration, registration, patient financial counseling, and collection of patient liabilities, including co-payments. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support the smooth delivery of services. It collects demographic and financial information needed to generate medical records for services performed at Franciscan Alliance and distributes required information to patients or their representatives in accordance with federal and state guidelines. The representative ensures patient information meets quality and regulatory standards, including HIPAA, and compassionately discusses patients’ responsibilities for co-payments, prepayments, and outstanding balances. This is a part-time, benefit-eligible evening position scheduled from 2:30 p.m. to 11:00 p.m. The employee must be available to rotate weekends and holidays and travel to Michigan City and Chesterton, Indiana, for coverage. Travel is required up to 20%.
Requirements
- High School Diploma/GED or professional/vocational/trade training.
- Availability to rotate weekends and holidays.
- Ability to travel to Michigan City, Indiana, and Chesterton, Indiana, for coverage; travel up to 20% is required.
- Ability to compassionately discuss patient responsibilities for co-payments, prepayments, and outstanding balances.
Responsibilities
- Interview patients and families to obtain registration information and enter accurate data, including patient name, gender, and date of birth, while avoiding duplication of existing medical records.
- Enter insurance policy and group numbers, addresses, telephone numbers, billing data, and clinical data.
- Identify patient liabilities and obtain pre-service payments.
- Counsel patients on payer financial waivers and process co-payment collections.
- Identify co-payment and fiscal procedures related to registration.
- Complete computer and telephone preregistrations to maintain patient flow.
- Distribute information to patients or their representatives as required by federal and state guidelines.
- Ensure patient information meets quality and regulatory standards, including HIPAA guidelines.
- Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments.
Benefits
- Benefit eligible; Franciscan provides eligible employees with comprehensive benefit offerings.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
