Patient Access Representative - Rockford, Evenings

Trinity Health•Rockford, MI

4d•Onsite

About The Position

This is a part-time position with 26 hours per week, primarily working evening shifts. The role involves providing patient-focused customer service, performing registration and insurance verification for both outpatient and inpatient settings. Key responsibilities include collecting patient financial liability, ensuring patients meet financial requirements such as Medicare medical necessity and payer pre-certifications, and providing general information to various hospital stakeholders.

Requirements

1 year customer service experience, required
HS Diploma or equivalent required
Data entry skills (50 to 60 keystrokes per minute)
Basic computer skills
HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Excellent communication skills (verbal and written).
Interpersonal skills to work with internal and external customers.
Accuracy and attentiveness to detail and time management skills.

Nice To Haves

Medical terminology
Knowledge of diagnostic & procedural coding
Insurance verification with the ability to explain benefits, secure necessary authorizations

Responsibilities

Provide patient focused customer service.
Perform outpatient & / or inpatient registration & insurance verification functions.
Collect patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals.
Provide general information to hospital users, patients, families & physician offices