Patient Access Representative (0.6, Evenings)

Franciscan Alliance, Inc.•Michigan City, IN

6d•Onsite

About The Position

The Patient Access Rep I performs preregistration, registration, patient financial counseling, and collection of patient liabilities such as copayments. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support the delivery of services. It gathers demographic and financial information needed to create medical records, provides patients or their representatives with required information, and ensures patient information meets quality and regulatory standards, including HIPAA guidelines. The representative compassionately discusses patients’ responsibilities for copayments, prepayments, and outstanding balances. This is a part-time, benefit-eligible evening position. The schedule is 2:30 p.m. to 11:00 p.m., with rotating weekend and holiday availability required. Travel to Michigan City and Chesterton, Indiana, may be required for coverage, up to 20%.

Requirements

High school diploma/GED or professional, vocational, or trade training.
Availability to rotate weekends and holidays.
Ability to travel to Michigan City, Indiana, and Chesterton, Indiana, for coverage.

Responsibilities

Interview patients and families to obtain registration information.
Enter accurate patient identity information, including name, gender, and date of birth, while avoiding duplicate medical records.
Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
Identify patient financial liabilities, obtain pre-service payments, counsel patients about payer financial waivers, and collect copayments.
Identify copayment procedures and fiscal procedures related to registration.
Complete computer and telephone preregistrations to maintain patient flow.
Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments.
Provide required information to patients or their representatives and ensure patient information meets quality and regulatory standards, including HIPAA.