Patient Access Representative I (0.6 evenings)

Franciscan Alliance, Inc.•Indianapolis, IN

6d•Onsite

About The Position

The Patient Access Representative I performs preregistration and registration, patient financial counseling, and collection of patient liabilities such as copayments. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support smooth service delivery. The representative collects demographic and financial information needed to generate medical records, distributes information to patients or their representatives as required by federal and state guidelines, and ensures patient information meets quality and regulatory standards, including HIPAA. The position requires compassionate conversations with patients about copayments, prepayments, and outstanding balances. This is a part-time evening position from 3:00 p.m. to 11:30 p.m. It works every other weekend and two holidays per year. Travel is never or rarely required.

Requirements

High school diploma/GED or professional, vocational, or trade training.

Responsibilities

Interview patients and families to obtain registration information and enter correct data, including patient name, gender, and date of birth, without duplicating an existing medical record.
Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
Identify patient liabilities and obtain pre-service payments.
Counsel patients on payer financial waivers and process copayment collections.
Identify copayment and fiscal procedures related to registration.
Complete computer and telephone preregistrations to maintain patient flow.
Distribute information to patients or their representatives as required by federal and state guidelines.
Ensure patient information meets quality and regulatory standards, including HIPAA guidelines.
Coordinate Patient Access functions with medical staff, revenue cycle departments, nursing departments, and ancillary departments.