Patient Access Rep I, 0.6, Evenings

Franciscan Alliance, Inc.•Lafayette, IN

3d•Onsite

About The Position

The Patient Access Rep I performs preregistration and registration, patient financial counseling, and collection of patient liabilities such as copayments. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support smooth delivery of services. It collects demographic and financial information needed to generate medical records, provides patients or their representatives with information required by federal and state guidelines, and ensures patient information meets quality and regulatory standards, including HIPAA. The position requires compassionate conversations with patients about copayments, prepayments, and outstanding balances. Franciscan Health is a Catholic health care system with ministries and access points across Indiana and Illinois. The organization describes its work as providing compassionate, comprehensive care for patients and the communities it serves.

Requirements

High school diploma or GED.
Professional, vocational, or trade training.

Nice To Haves

Associate's degree.

Responsibilities

Interview patients and families to obtain registration information and enter accurate patient data without duplicating an existing medical record.
Enter insurance policy and group numbers, addresses, telephone numbers, billing data, and clinical data.
Identify patient financial liabilities, obtain pre-service payments, counsel patients about payer financial waivers, and process copayment collections.
Identify copayment and fiscal procedures related to registration.
Complete computer and telephone preregistrations to maintain patient flow.
Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments.
Provide patients or their representatives with information required by federal and state guidelines and ensure patient information meets quality, regulatory, and HIPAA standards.