Patient Access Rep I

BJC HealthCare•Florissant, MO

1d•Onsite

About The Position

The Patient Access Representative is often the first point of contact for patients and represents BJC through compassionate, professional, patient-focused service. The role facilitates patients’ entry into BJC facilities, supporting accurate registration and scheduling, insurance verification, benefit checks, and point-of-service collections. Accurate collection of demographic and insurance information and selection of the correct patient from the Master Patient Index (MPI) help protect patient safety, maximize reimbursement, and prevent denials. The position involves hospital registration and scheduling across multiple BJC systems, including confirming patient identity, scanning and retrieving documents, and validating that orders are complete, signed by the ordering provider, and for the correct test. The representative provides procedure preparation instructions and explains financial responsibilities and applicable payments. The role also requires understanding and enforcing regulatory requirements, including Medicare Secondary Payer rules, HIPAA Privacy Standards, the Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements. Each patient completes a HIPAA acknowledgement. This is a part-time role at North West, with a stated shift of 2:30 p.m. to 11 p.m. Employees must work two holidays per year. Training lasts two weeks, from 8 a.m. to 4:30 p.m. A shift differential is noted. BJC identifies this as a safety-sensitive position requiring constant alertness and safe work practices.

Requirements

High school diploma or GED.
No prior experience required.
Friendly demeanor, exceptional attention to detail, and strong communication skills.
Ability to communicate professionally and compassionately with patients, families, and coworkers.
Ability to use critical thinking and problem-solving skills.
Ability to maintain knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation requirements.
Must work two holidays per year.
Complete two weeks of training scheduled 8 a.m. to 4:30 p.m.

Nice To Haves

Associate's degree.
Less than two years of experience.
Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

Use critical thinking to resolve varied situations, anticipate patient needs, and respond appropriately.
Communicate professionally and positively with patients, families, and coworkers in person, by computer, and by phone.
Register and schedule patients in multiple BJC systems.
Confirm proper patient identification and select the correct patient from the Master Patient Index (MPI).
Verify insurance, scan and retrieve documents, and maintain accurate patient records.
Validate that orders are complete, signed by the ordering provider, and for the correct test.
Provide patients with preparation instructions for scheduled procedures.
Educate patients about financial responsibilities and collect applicable patient payments.
Understand and enforce applicable regulatory and hospital requirements, including MSP, HIPAA, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements.
Obtain a HIPAA acknowledgement from each patient.
Work in a constant state of alertness and in a safe manner.

Benefits

Comprehensive medical, dental, vision, life insurance, and legal services available the first day of the month after hire.
Disability insurance paid for by BJC.
Annual 4% BJC Automatic Retirement Contribution.
401(k) plan with BJC match.
Tuition assistance available on the first day.
BJC Institute for Learning and Development.
Health Care and Dependent Care Flexible Spending Accounts.
Paid Time Off combining vacation, sick days, holidays, and personal time.
Adoption assistance.
Shift differential.