Patient Access Rep I

BJC HealthCare•Saint Peters, MO

2d•Onsite

About The Position

The Patient Access Representative is often the first point of contact for patients and represents BJC with a high standard of customer service, compassion, and professionalism. The role facilitates patients’ entry into BJC facilities and requires emotional intelligence, attention to detail, and the ability to connect with patients whose needs and acuity vary. Accurate collection of demographic and insurance information, benefit verification, and point-of-service collection help maximize reimbursement and prevent denials. Correctly selecting a patient from the Master Patient Index (MPI) is critical to patient safety and record integrity. The position requires knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation requirements. This position performs hospital registration and scheduling across multiple BJC systems. Duties include identifying patients, registering and scheduling them, verifying insurance, scanning and retrieving documents, validating orders, providing procedure preparation instructions, explaining financial responsibilities, and collecting applicable payments. The role also requires understanding and enforcing compliance with Medicare Secondary Payer requirements, HIPAA Privacy Standards, the Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements. Each patient completes a HIPAA acknowledgement. This is a safety-sensitive position requiring constant alertness and safe work practices. The position is full-time, with three 12-hour shifts per week from 7:00 a.m. to 7:30 p.m. Rotating weekends and holidays are required. Daily pay is available.

Requirements

High school diploma or GED.
No experience required.
Strong attention to detail.
Strong communication skills and a professional, patient-focused manner.
Ability to use critical thinking and problem-solving skills.
Ability to maintain alertness and work safely in a safety-sensitive position.

Nice To Haves

Associate’s degree.
Less than two years of experience.
Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

Use critical-thinking skills to solve problems, anticipate patient needs, and respond appropriately.
Communicate professionally, positively, and with a patient-focused approach with patients, families, and coworkers in person, by computer, and by phone.
Maintain the integrity of patients’ clinical, financial, and billing records, including correctly selecting the precise Master Patient Index entry.
Register and schedule patients in multiple BJC systems.
Verify patient identity and insurance, and scan and retrieve documents in BJC systems.
Validate that orders are complete, signed by the ordering provider, and specify the correct test.
Provide preparation instructions for scheduled procedures and educate patients about financial responsibilities.
Collect applicable patient payments.
Understand, articulate, and enforce compliance with Medicare Secondary Payer requirements, HIPAA Privacy Standards, the Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements.
Maintain constant alertness and work safely in this safety-sensitive position.

Benefits

Comprehensive medical, dental, vision, life insurance, and legal services available the first day of the month after hire.
Disability insurance paid for by BJC.
Annual 4% BJC Automatic Retirement Contribution.
401(k) plan with BJC match.
Tuition assistance available on the first day.
BJC Institute for Learning and Development.
Health Care and Dependent Care Flexible Spending Accounts.
Paid Time Off combining vacation, sick days, holidays, and personal time.
Adoption assistance.
Daily pay.