Patient Access Rep I

BJC HealthCare • Shiloh, IL

1d • Onsite

About The Position

The Patient Access Representative is often the first point of contact for patients and represents BJC through compassionate, professional, patient-focused service. The role facilitates patients’ entry into BJC facilities and requires emotional intelligence, attention to detail, and the ability to build personal connections with patients and families whose needs and acuity vary. Accurate demographic and insurance information collection, benefit verification, point-of-service collections, and selection of the correct patient in the Master Patient Index (MPI) support patient safety, reimbursement, and denial prevention.

The position includes hospital registration and scheduling across multiple BJC systems. It verifies patient identity and insurance, registers and schedules patients, scans and retrieves documents, validates orders, and provides preparation instructions and financial responsibility information. The representative must understand and apply regulatory and accreditation requirements, including Medicare Secondary Payer (MSP), HIPAA, the Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements. This is a safety-sensitive position requiring constant alertness and safe work practices.

This part-time role is located at Shiloh Memorial in the Emergency Department/Outpatient Services. It is scheduled for 28 hours, with the opportunity to pick up additional hours. Shifts are 8–12 hours during the day and may start as early as 6 a.m.

Requirements

• High school diploma or GED.
• No experience required.
• Professional, positive, patient-focused communication skills.
• Critical thinking and problem-solving ability.
• Exceptional attention to detail and ability to maintain accurate patient records.
• Ability to work safely and remain alert in a safety-sensitive position.
• Knowledge and competence concerning insurance carriers, Medicare guidelines, and federal, state, and accreditation requirements.

Nice To Haves

• Associate's degree.
• Less than two years of experience.
• Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

• Problem-solve varied situations using critical thinking, anticipate patient needs, and respond appropriately.
• Communicate professionally and positively with patients, families, and coworkers in person, by computer, and by phone.
• Maintain the integrity of patients’ clinical, financial, and billing records, including correctly selecting the patient in the Master Patient Index (MPI).
• Register and schedule patients across multiple BJC systems.
• Verify patient identity and insurance, scan and retrieve documents, and ensure accurate patient records.
• Validate that orders are complete, signed by the ordering provider, and specify the correct test.
• Provide preparation instructions for scheduled procedures and explain financial responsibilities.
• Collect applicable patient payments.
• Understand, communicate, and enforce compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, the Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements.
• Obtain a HIPAA acknowledgment from each patient.
• Maintain constant alertness and work safely in this safety-sensitive position.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available on the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED