Patient Access Rep I (1.0 Evenings)
About The Position
The Patient Access Rep I performs preregistration, registration, patient financial counseling, and collection of patient liabilities, including copayments. The role coordinates Patient Access functions with medical staff and revenue cycle, nursing, and ancillary departments to support smooth service delivery. It gathers demographic and financial information needed to generate medical records, distributes information to patients or their representatives as required by federal and state guidelines, and ensures patient information meets quality and regulatory standards, including HIPAA. The representative compassionately discusses patients’ responsibilities for copayments, prepayments, and outstanding balances. The position is scheduled from 3:00 p.m. to 11:30 p.m. and requires an every-other-weekend rotation and holiday rotation. Travel is never or rarely required.
Requirements
- High school diploma/GED or professional, vocational, or trade training.
- Ability to work from 3:00 p.m. to 11:30 p.m., every other weekend, and on a holiday rotation.
Responsibilities
- Interview patients and families to obtain registration information and enter accurate data, including patient name, gender, and date of birth, while avoiding duplicate medical records during registration and preregistration.
- Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
- Identify patient liabilities, obtain preservice payments, counsel patients on payer financial waivers, and process copayment collections.
- Identify copayment procedures and fiscal procedures related to registration.
- Complete computer and telephone preregistrations to maintain patient flow.
- Coordinate Patient Access functions with medical staff, revenue cycle departments, nursing departments, and ancillary departments.
- Distribute information to patients or their representatives as required by federal and state guidelines and maintain patient information in accordance with quality and regulatory standards, including HIPAA.
- Compassionately discuss patients’ responsibilities for copayments, prepayments, and outstanding balances.
Benefits
- Eligible employees receive comprehensive benefit offerings; an overview is available on the company career site.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
